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At BAGNAKA , we aim to ensure your satisfaction with every purchase you make. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
1. Refund Eligibility
We offer a 7 day return and refund policy, starting from the date of delivery. To be eligible for a refund, the item must be unused, in the same condition as received, and in its original packaging.
2. Items Excluded from Refunds
Please note that certain items, including [list any non-refundable items such as perishable goods, digital downloads, personalized items, etc.], cannot be returned or refunded.
3. Refund Process
To initiate a refund:
- Contact our customer support team within the specified return period.
- Provide your order number, details of the item(s) you wish to return, and the reason for the return.
- Our team will guide you through the return process, including shipping instructions if applicable.
4. Refund Methods
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed via the original payment method used during the purchase.
5. Return Shipping
Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part (e.g., wrong item shipped, defective product).
6. Refund Processing Time
Refunds may take some time to process. Please allow [number of days] for the refunded amount to reflect in your account, as this duration may vary depending on your payment provider.
7. Contact Us
If you have any questions regarding our refund policy, feel free to contact our customer support team for assistance.
